Deutsche Bank AG, Canada Branch, and Deutsche Bank Securities Limited (collectively, “DB Canada”, “we”, “us” or “our”) care about protecting the personal information entrusted to us. This policy describes how we collect, use, disclose and protect personal information. Personal information means information about an identifiable individual to which privacy and data protection legislation in Canada applies and as may be more particularly defined or limited by that legislation.
2 Personal Information We Collect
DB Canada and our agents and representatives collect personal information, from you, the corporate or institutional client you represent, and others. Collection occurs, for instance, through new client applications and supporting information. In connection with our account opening process, we may also collect personal information from references you provide and from other branches or affiliates of DB Canada with whom you have dealt and through social media. We also collect personal information about your transactions and interactions with us.
Personal information we might collect includes the following:
- Name, address, telephone number, and other contact information.
- Account balance and transaction information.
- Social Insurance Numbers.
- Date of birth, occupation and citizenship information.
- Personal identification such as passport information, driver’s license number, or birth certificate.
- Information about third party beneficiaries of our clients’ or prospective client’s accounts, such as name, address and occupation.
- Information about your past dealings and accounts with us or our international branches and affiliates, including, for example, account application rejections, account terminations, suspicious financial activity reports, and other information material to financial risk assessment and fraud prevention.
- Credit reports.
- Such other information as we may collect with your consent or as permitted or required by law.
3 Uses of Personal Information
DB Canada uses personal information for the following purposes.
- Evaluating your account application and establishing your continuing eligibility for our products and services.
- To manage risk, detect and prevent fraud, to meet the requirements of anti-money laundering and terrorist financing laws and regulations and other legal, regulatory and industry self-regulatory requirements. These purposes may lead us to (among other measures):
- establish and verify your identity, and check it against money laundering, terrorist financing or similar watch lists
established by regulatory agencies or similar bodies in Canada and internationally,
- check and evaluate prospective clients’ and business principals’ past dealings or accounts with us or our international
branches and affiliates, including, for example, information about account application rejections, account terminations,
suspicious financial activity reports and other information material to financial risk assessment and fraud prevention,
- generally using your personal information to protect you and us from fraud and error.
- Administering your account and the products and services requested by you, or by the business or other entity you represent.
- Complying with legal reporting requirements, such as, income tax reporting relating to interest-bearing accounts. Your Social Insurance Number is used for this purpose.
- Enforcing our rights, and collecting amounts owing to us.
- Maintaining business records for reasonable periods and to meet legal and regulatory records retention requirements
- Using personal information in connection with business transactions relating to DB Canada’s business or assets, as further described in the section entitled “Disclosure of Personal Information” below
- Generally meeting legal, regulatory, industry self-regulatory, insurance, audit and processing requirements
- Otherwise with your consent, or as permitted or required by law
4 Disclosure of Personal Information
DB Canada discloses personal information as may be permitted or required by law, and in the following circumstances:
- Services and Transactions. We disclose personal information to fulfill your requests for transactions or services, for instance to other financial institutions or to securities issuers or their transfer agents involved
- Risk Management within DB Internationally. Certain personal information about clients or prospective clients or their individual representatives (e.g. officers, directors, owners or beneficiaries) may be disclosed to our international affiliates and branches for the purposes of our and their ongoing risk management, fraud detection and prevention and security requirements. This personal information may include names, addresses, birth dates and citizenship information, as well as relevant information about account application rejections or terminations or suspicious financial activity reports or other information material to financial risk assessment and fraud prevention.
- Credit Bureaus. We may, from time to time, provide information about your credit experience with us to a credit bureau or credit reporting agency.
- General. We may disclose personal information as necessary to meet legal, regulatory and industry self-regulatory requirements. For example, there may be circumstances in which certain account-related information may be required to be disclosed to banking or securities regulatory or self-regulatory bodies, including outside of Canada. We may disclose personal information as necessary to meet insurance, audit, processing and security requirements. We may otherwise disclose personal information with your consent, or as permitted or required by law.
5 Service Providers
6 Your Consent
You may withdraw your consent to our collection, use and disclosure of personal information, subject to contractual and legal restrictions and reasonable notice, and provided that any consent you have given for certain purposes (for instance, risk management, fraud prevention and similar legitimate purposes identified in this policy) will be valid for so long as necessary to fulfill those purposes. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of, or all of, our products or services. Consent cannot be withdrawn in relation to the provision of a credit facility after credit has been granted.
DB Canada generally intends to collect, use and disclose your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to enforce our rights.
7 Recording of Customer Telephone Calls
We may monitor and/or record your telephone conversations with our representatives for our mutual protection, to ensure that your instructions are carried out, to document DB Canada’s compliance with legal requirements and to ensure that service levels are maintained.
We protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as against unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of DB Canada who require access to your personal information in order to fulfill their job requirements will have access to your personal information.
9 Access, Correction and Contacting Us
If you wish to request access to or correction of your personal information in our custody or control, you may write to us at 199 Bay Street, Suite 4700, Toronto, Ontario, M5L 1E9 (or such other address as we substitute), attention: Privacy Officer. Your right to access or correct your personal information is subject to applicable legal restrictions. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may write to us as described above or telephone us at 416-682-8000 .
This website provides general information only. It may not be complete or accurate for your purposes. It is not intended as financial advice or as an offer or recommendation of securities or other financial products. While the core businesses mentioned in this website generally represent the core businesses of Deutsche Bank AG and its subsidiaries and affiliates globally, not every product and/or service described on this website may be available in all countries. While the information is updated from time to time, it is subject to changes in the intervening period.
You should obtain independent financial advice that addresses your particular investment objectives, financial situation and needs before making investment decisions.
None of Deutsche Bank AG or its related entities (together "Deutsche") have independently verified any information in this website, and none of them give any representation or warranty of timeliness, reliability, completeness or accuracy for this information. To the extent permitted by law, Deutsche does not accept any responsibility arising in any way (including by reason of negligence) for errors in, or omissions from, this information.
There are legal requirements in various countries which may restrict the information which we are lawfully permitted to provide to you. Accordingly, the information in this website is provided for Canada residents only. It is not intended for any person who is a resident of any other country.