Privacy Statement

PROTECTION OF PERSONAL DATA

Encryption

Encryption technology is employed by the Bank for transmitting and receiving sensitive data on the internet to endeavour to protect the customer's privacy. The customer's browser needs to be of the required specification for the encryption technology as specified in the Bank's user's guide.

Encryption technology is employed by the Bank for transmitting and receiving sensitive data on the internet to endeavour to protect the customer's privacy. The customer's browser needs to be of the required specification for the encryption technology as specified by the Bank.

Protect your computer

• Install the most up-to-date anti-virus software and update the software with virus signature regularly.
• Install personal firewall software on your computer to prevent hackers from accessing computer or intrusion via the internet.
• You are recommended to discuss with reputable information security professionals and software vendors to select the best suitable security protection software.

Never disclose your PIN of e-banking and personal information

• Do not disclose your PIN of internet banking, phone banking and ATM to any persons (including bank staff and the police) or any doubtful websites and do not record it anywhere. The Bank will never contact customer directly or via other electronic channel (e.g. e-mail) to ask customer for their PIN and personal information for internet banking, phone banking, or ATM services. These include customer’s User ID, Digital Certificate, PIN, account number, identification/passport number, address, phone number etc.
• Do not use personal identifiers (e.g. user ID/password) that are easy to guess such as birthday, HKID number, telephone number, names of family members or common names, etc.
• Regularly change your PIN via e-banking services (e.g. every 1 month).
• Check your bank balance and transactions regularly. Notify the Bank immediately if you discover any errors or unauthorized transactions.
• Do not use the internet banking user ID or PIN for other online services (e.g. e-mail, internet access).
• Do not use e-banking services through public or on shared computers such as those in cyber caf坢s or public libraries.
• Close all browser windows before logging on to e-banking to protect your financial information from unauthorized access from another website.
• Always check the date and time of your last visit to our e-banking services at Main Menu after login. If you suspect anything unusual, please contact the Bank immediately.
• Always log off after having finished using e-banking services.
• Always disconnect after having finished using the e-banking services. Avoid leaving your connection on, especially with broadband access, unless you are actively using it.

COLLECTION OF PERSONAL DATA

Cookies

Some of the customer's personal information may also be gathered by the Bank through the use of "cookies". The Bank uses cookies as part of the Bank's offer and provision of customized services and to help the customer sign into the Bank's website. Cookies are pieces of information that the Bank's website transfers to the customer's hard disk for recording the customer's personal information such as any personal preference identified from the customer's transaction pattern monitored by the Bank. Such customer's personal information stored in the customer's hard disk can be retrieved by the Bank's website. The customer may choose not to accept the cookies that the Bank's website sends to the customer's hard disk by changing the settings of the customer's browser. If a customer chooses not to accept the cookies, this will prevent that customer from being able to participate in the Bank's internet banking process.